For any additional inquiries, please email me at hello@mysticalpatterns.com
FAQ & Shipping Information
Fast and Secure Delivery
All printing and shipping is handled by ThePrintSpace in London. Prints will be shipped worldwide from their US, UK or Germany studios depending on your location.
Please see the checkout page to get accurate shipping quotes for your address.
Prints are shipped in a reinforced tube to ensure safe delivery.
Delivery Time: Orders usually ship out within 72-hours of your purchase, and will be sent with the following shipping agencies:
EU: Deutsche Post
UK: Royal Mail
EEA and Rest of World: DHL Express
Estimated Average Shipping Times.
- Europe, UK, USA & Canada: 3-5 Business Days
- Rest of the World: 7-10 Business Days
Holiday Delays
In the unfortunate event that you haven’t received your package after 15 days, please contact hello@mysticalpatterns.com and we will look into this further for you.
Sustainability Measures and Carbon Neutral Print Process
I am very proud to say that my prints are sustainably packaged and carbon neutral from end-to-end. This was only made possible by the amazing efforts of my print studio partner The Print Space UK, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. Read more about their sustainability measures here.
The materials used to produce your orders have been carefully selected to reduce our impact on the environment whilst still ensuring your orders get to you in perfect condition.
The Printing Process:
- Carbon neutral printing process by The Print Space UK
- Sustainably sourced Inkjet papers
- Paper tape made from 100% recycled fibres
- Recyclable packaging and envelopes
- Recyclable cardboard stiffeners to protect your print in transit
- Biodegradable bubble wrap
- 100% recycled polypropylene corner protectors
- Recyclable bio-polyethylene frame protection
These fine art photos are printed on one of the most beautiful and high quality papers on the market, Hahnemühle Photo Rag®. The super matt finish helps to reduce glare / reflections when framed within glass, and the paper gives muted blacks and even colour reproduction with excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients.
Secure Payment
You can pay via PayPal, Apple Pay, Google Pay and WooCommerce Credit Card Payments.
All of them use a secure 256 bit encryption service and are 100% safe and secure.
If you’d like to pay directly with a credit card, Mystical Patterns is partnered with WooCommerce Payments. You’ll be directed to the following page to process the payment for your order.
Certificates of Authenticity and Edition Numbers
The entire print series has a limited edition quantity in each size. Once the prints sell out in each size and edition, they will never be available again. This is it!
Each print comes with a unique certificate of authenticity.
It provides the name of the image, the edition number, production date, and certificate number.
Exchanges & Returns
The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however, in the rare event that your print arrives with any kind of damage, I will gladly replace it for you completely free of charge.
Just send an email with an image of the package, print and certificate of authenticity as well as the order number to hello@mysticalpatterns.com and I will get the replacement arranged for you right away. Any claims for a replacement must be supported by the return of the damaged print.
We’ll cover the return shipping for any damaged orders and the subsequent replacement print.